Privacy Policy
This policy explains what Federal Communications On Command collects through Move-In Utilities and our order pages, how we use it, and the choices you have. Last updated September 29, 2026.
Who we are
moveinutilities.com, windstreamauthorizeddealer.com, authorizedwifidealer.com and fiberauthorizeddealer.com are operated by Federal Communications On Command (“we”, “us”), an independent authorized dealer of Kinetic by Windstream, Spectrum and T-Fiber internet service. We are not the internet provider, and we are not affiliated with any government agency.
What we collect
- When you place an order: your name, service address, mobile phone number, email, the plan you pick, your move-in or install date, the best time to reach you, any notes you add, and whether you agreed to calls and texts.
- Automatically, with an order: the date and time, your IP address, your browser type and the page you ordered from. We keep these as proof of what you submitted and agreed to.
- When you scan one of our QR codes: the time, which printed piece you scanned, your device type and a one-way scrambled form of your IP address — not the address itself.
We do not use advertising or tracking cookies, and we do not buy information about you from anyone else.
How we use it
- To check what is available at your address and place your order with the provider you chose.
- To call, text or email you about your order and your installation.
- If you checked the consent box on the order form: to call and text you about internet service offers, as described in our SMS Terms.
- To keep the records the law asks us to keep, such as proof of your consent and any request to stop contacting you.
Who we share it with
- The provider you order from (Kinetic by Windstream, Spectrum and T-Fiber), so it can confirm availability, set up your account and install your service.
- Service providers that run our business for us — our website host, Google (Gmail and Google Sheets, where our order records and alerts are kept), and the phone service that carries our calls and texts — only so they can provide those services.
- When the law requires it.
We do not sell your personal information.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are never shared with any third party, other than the phone service providers that deliver our messages. See our SMS Terms.
How long we keep it
We keep order records, consent records and opt-out records for five years, then delete them, unless the law requires us to keep them longer.
Your choices
- Stop texts: reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE to any text from us.
- Stop calls: tell us on any call, or call us at a number below. We add you to our do-not-call list the same day. See our Do-Not-Call Policy.
- See, correct or delete your information: call us. We will do it except for records we are required to keep.
Children
Our sites are for adults setting up service at their home. We do not knowingly collect information from children under 13.
Security
Order records are kept in access-restricted files and accounts. No method of storing or sending information is perfectly secure, but we limit who can see your information to the people who need it to handle your order.
Contact us
Call the number for the provider you ordered:
- Kinetic by Windstream: 859-470-3120
- Spectrum: 844-491-8472
- T-Fiber: 859-963-2669
Changes
If we change this policy, we will post the new version here with a new “last updated” date.